Tanelle Oliverson, our Black Belt Support Manager

Recently I called a large Silicon Valley Software Company to transfer a license from one of our employees to another. After 2 weeks, 12 phone calls, a couple hang ups that I hope were accidental, numerous emails (some of them that actually made me think that it was close to being done) and so many times being put on hold that I lost count, it is still not done. Compare that to the Pluralsight experience. Most questions that are submitted are answered within 4 hours, but some of the trickier questions may take up to 24 hours to answer. What’s our secret weapon?

Her name is Tanelle Oliverson. Tanelle is our Customer Service Manager. She responds to the majority of the tickets that are submitted to our website. Unfailingly good humored and sunny, she is a great addition to the Pluralsight team.

What many people don’t know about Tanelle is that she has not just one, but two black belts. She practiced two martial arts, receiving her first black-belt in Shin-Toshi Karate at the age of 14 after seven years of study. Three years later she achieved a black belt in Brazilian Jujitsu. She competed successfully in tournaments, taking home several 1st place awards in Kumite (sparring) and Kata (forms), and walking away with a winning record and reputation. In the process she broke several bones, not to mention bruises from head to toe. At her first black belt test alone she broke 4 ribs and her nose!

Tanelle has not been to the dojo for several years now that she is married and a mom to sunny little Alyssa, who by the looks of it will be just as much of a spitfire as her mom.

I wonder if Tanelle could convince that big company to transfer that license for me?