New Android player released to the Google Play store today: v1.1.151

This new release includes a modern look and features you’ve asked for:

  • Easier to use on tablets
  • Recently watched courses at your fingertips
  • Easy to find newly published courses
  • Plus members can now queue entire courses for download
  • All orientations supported on all form factors
  • Improved stability

Android player on the Google Play store – v1.1.151

Please if you like the app, take a moment and leave a rating and a review on the Google Play store. Thanks!

Playing a courseFull screen mode

Our Android player gets a face lift – v1.1.151

This beta build includes a modern look and features you’ve asked for:

  • Easier to use on tablets
  • Recently watched courses at your fingertips
  • Easy to find newly published courses
  • Plus members can now queue entire courses for download
  • All orientations supported on all form factors
  • Improved stability

Android player beta release – v1.1.151

Please leave a comment here and let us know how it works for you!Playing a courseFull screen mode

Now you can slow us down!

For many years we’ve had the ability to play back our courses at high speed, and that works great when you can understand the author very well. But what about that one course that you really want to watch, but the author speaks a little fast, or maybe English isn’t your first language?

Slow it down!

Now you can slow us down! Our HTML 5 player now allows you to adjust the speed not only up to 2x the speed, but down to 1/2 speed as well. Even if you don’t plan on using this regularly, it’s kind of funny to listen to some of us at half speed :-)

Continue reading

Share your Pluralsight achievements with a public profile

iStock_000017274401XSmallWe recently released a new feature that allows you to customize your Pluralsight profile and show it off to the world!

Simply sign into pluralsight.com and click your user name in the upper right corner to drop down the menu. Click “Your profile” and you’ll be taken to a page that lets you edit and share your profile with everyone. Just click the button below to make it public. Then you can share your Pluralsight URL with your friends and colleagues.

Right now we only include some basic information from your user profile and activity (read below) but over time we plan to incorporate quite a bit more.

Share your profile with the world! Continue reading

Our HTML 5 player just got more flexible

We asked for your feedback

We recently ran a survey about our HTML 5 player. Thanks to all of those who took the time to answer a few questions for us! What we found was that most people are still using the HTML 5 player, and those who switched back to our older Silverlight player did so for two main reasons: either they liked the older navigation style with the list of clips on the left,  or they were having trouble getting video playback to work properly.

We acted

We’ve taken this feedback to heart and recently released an update to the HTML 5 player that gives you, our customers, more control over the experience. Do you want that clip listing on the left side again? You can have it! Are you finding the HTML 5 playback experience to be problematic? No problem – you can now choose to use a Silverlight playback element (or WMP) instead of the HTML 5 video element. All while getting the benefit of all the features that our HTML 5 player offers, such as closed captions in 50+ languages for courses that we’ve transcribed.

How to select a different playback element

Simply press the gear icon on the new player, and you’ll see a settings menu like the one below. The video playback preference is right at the top. Note that you won’t see WMP as an option unless you’re running Internet Explorer, and Silverlight should only show up as an option on platforms where it’s supported (e.g. it won’t show up on Linux). The goal is to have video playback continue from where it left off, even after you change this setting, but if you have trouble, simply refresh the player’s browser window. Your choice will be persisted in a cookie, which allows you to choose a different playback element for each device or browser where you watch Pluralsight courses. We hope that this flexibility will allow you to choose a browser/playback experience that works best for you. Experiment!

HTML 5 player settings menu

Left side navigation

In the settings menu above, did you see the “Left side navigation” option? If you enable that, you’ll get the list of clips on the left side similar to the experience in our old Silverlight player. Except with our HTML 5 player, you can see the entire course at once, not just a single module.

Left side navigation

One player to rule them all

Once we work the kinks out of this latest release of our HTML 5 player, we’re well positioned to eliminate the old Silverlight and Windows Media players that we offer alongside the HTML 5 player. And what that means for our customers is more features, more quickly delivered, because we’ll have a single online player to enhance, not three. And what’s cool is that of all the players we’ve ever offered, our HTML 5 player works in the most places. It works on the iPad, Linux, Google TV, and even the XBox 360!

SOLID design made it possible

Our dev team has a passion for software quality. So when it came time to build the new HTML 5 player, we took a few days to find a Javascript framework that would allow us to use Test Driven Development (TDD) easily, even in Javascript (we landed on AngularJS). TDD helped us achieve the SOLID principles we wanted in our player. This naturally led to an adapter layer over the HTML 5 video element, and so when I challenged the team to allow Silverlight playback, that abstraction made it pretty straightforward. They were able to use a Silverlight playback element instead by simply maintaining the same adapter abstraction with a Silverlight implementation. And while they were at it, they also gave me a Windows Media Player implementation for customers running Internet Explorer.

Our HTML 5 player has over 400 jasmine unit tests, which gives our team a lot of courage when it comes time to make changes, which is good for our customers, since we’re not afraid to change the code to make this player better over time.

Pluralsight’s Customer Support Vision Becomes Reality

Starting October of last year, after seeing some pain points with our customer support, and listening to customer’s suggestions for improvement, Pluralsight decided to make some changes. After some research, we started by working with UserVoice, a customer service helpdesk provider. Our hope was that this would improve our customer’s experience and we would be able to serve our customers in a more consistent and timely manner.

Before starting with UserVoice our turn-around time was less than impressive and we found at times requests had inadvertently slipped through the cracks. We now have a way to gauge our response time, track every ticket and make sure our customers are taken care of.  With this helpdesk our support is more effective in every way.

After assessing our data for the last 12 months we have seen remarkable stats proving how our customer support is more effective and has improved immensely. We set some high goals for ourselves this year and so far, have reached every one.

For example, in January of this year we set a goal to answer 40% of our tickets received in under an hour for two consecutive months. We reached this goal in April, May and exceeded it every month since. For instance last month we responded to 52% of the tickets we received in under an hour. This is a huge improvement from where we started a year ago.

As the Customer Support Lead at Pluralsight my objective is to provide quick and valuable customer support at all times. When our customers are happy, we are happy! We hope that by reaching (and exceeding) our goals we are providing a more positive support experience for our valued customers.

I’d love to hear your ideas on how we can improve our customer support. Reach out to me on Twitter @TOliverson to give me your ideas! Also, feel free to leave your comments below or contact us through our helpdesk.

Android player 1.0.100 pushed to Google Play and Amazon App Market

Thanks to everyone who helped beta test! This version is miles ahead of the previous published version (0.96) in terms of stability on a wide range of devices. Prior to this build, many users on lower-powered Android tablets were suffering lag and choppy audio, but with the optimizations in 1.0.100, I think you’ll find all but the cheapest Android tablets will run our app very smoothly.

This version also fixes the mildly annoying problem where on some devices, when the clip gets almost to the end, it skips the last few seconds and moves on to the next clip.

Please leave a rating and comment on the Google Play market if you like the new app! We’d love to hear from you!

New Android player addresses lag and clip truncation – 1.0.100

Our previous beta release was a great step forward, solving lag and audio stutter issues for many of our customers. But for some, it didn’t help enough. We’ve found another optimization that has the app running very smoothly on one of the lowest powered devices out there, the HTC Wildfire S, and we’re confident this will help many of the other devices that may still be suffering from lag and/or audio stutter. If you’re experiencing these problems during playback, please give this latest player a try!

This latest beta also attempts to address the mildly annoying problem where on some devices, when the clip gets almost to the end, it skips the last few seconds and moves on to the next clip.

For best results, uninstall the old version before installing this beta.

Android player beta release – v1.0.100

Please leave a comment here and let us know how it works for you!

Android player beta update addresses lag – 0.98

Some users have been reporting stutter in audio and laggy playback on certain devices. We think we’ve made some progress toward solving this problem, and we’d love to get your feedback. For best results, uninstall the old version before installing this beta.

Android player beta release – v0.98

Please leave a comment here and let us know how it works for you!