High Five to Microsoft! "Fix it" the New Help Icon Rocks!By Gosia Grabowska
It’s not horrible when you have to do it once or twice, but what if you are working at a Help Desk and you get 30 calls a day with the same problem? I guess by the third or fourth fix you have most of the steps memorized, right?
But there are times when we simply forget, even the best of us. Sure, we can print all the steps, or save them in our favorites but this is nothing compared to Microsoft’s new little help icon “Fix it“.
Microsoft is slowly adding this icon to help documents and hopefully we will see them, if not on all their help docs, at least at most of them. Microsoft folks figured that since they know what the steps are to fix a specific problem, why not script it and put an icon to run the script in their documents.
It’s really easy to use and works great — go ahead and try it, I bet you’ll like it. High five Microsoft for a job well done!
Here is a quick example of the “Fix it” button in action and if your Internet Explorer icon is missing from your desktop you can just click and the problem will be fixed.
About the Author
Gosia Grabowska (MCTS Active Directory, MCTS Vista, Network+, Linux+, Project+, PMP) is an experienced Network Support Specialist and an expert in Windows Server support. She graduated from DePaul University, Chicago with a Bachelor degree in Network Technologies with highest honors. Gosia has over 8 years of technical and support experience and has worked as Systems Administrator for a high profile law firm, where she managed the Backup and Disaster Recovery plan. Gosia has been a part of the Train Signal team since 2006 as the Product Manager and has written many articles on a variety of topics, including Exchange Server 2007, Windows Vista, Small Business Server, and more.