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March 2, 2010

Spiceworks: A Free Help Desk and Network Monitoring Platform

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Mike MacPherson over at NetworkManagementSoftware.com recently published a good review of Spiceworks — a help desk, asset, and network management suite. Today I thought I’d share the review with you; I think it’s a useful product and for the price tag (free) it’s definitely worth a shot.

Spiceworks has been gaining popularity because it fits the small business sized networks particularly well and also because well … it’s free.

In his review Mike notes that:

“Spiceworks is worth the download, and even the minor inconveniences you’ll encounter during scanning will not reduce the utility of this product. If you’re currently struggling with inventory, monitoring and help desk, then download this right now. It will be a great starting point, and you won’t even have to ask for any budget money. Once you’ve got it up and running, and are comfortable with its utility, you’ll then start to find its shortcomings. By then, however, you might have been able to demonstrate the need to network management tools, and get some budget for a fully-featured product!”

Mike also points out that:

“Usually, free denotes community built, OSS software. Spiceworks is a closed-source, commercial monitoring system, and is fully funded by advertising and sponsorship. Depending on your tolerance of embedded advertising, and depending on your IT budget, this may or may not be a consideration for you. I personally find the ads slightly intrusive, but I’m picky about how my applications look. You can opt to pay $20/month and have all the advertising removed, if you so choose…”

If you’re interested in learning more about this product, check out the complete review or download Spiceworks and try it yourself.

About the Author

served as the editor-in-chief of the TrainSignal blog from 2007 - 2012. In addition to covering a variety of topics, including IT certification, training and technology news, Kasia was also responsible for the content strategy and website management at TrainSignal. You can connect with Kasia on Twitter @kasialorenc.


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