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September 22, 2009

My First Week at Train Signal


Hello! My name is Matt Elias and I’m now into my second week at Train Signal. I’m working with the Product Team on all sorts of cool stuff. We’re busy with products currently in production and future releases.

I thought that this would be a good place to introduce myself and share some random (and not so random) observations made during my first week at Train Signal. Below, in no particular order, are just a few of the things which stood out as I organized a week’s worth of notes from meetings and discussions with almost everyone here.


Customers are at the forefront of everything we do

There are plenty of reasons why I am so excited to be a part of the Train Signal team and the importance and respect that we have for our customers is a big part of that excitement.

In meeting and talking with team members in various roles, it became immediately apparent that the customer experience is the single largest motivating factor for just about everything we’re doing. Whether it’s the production team polishing the fantastic training videos they get from the instructors, or the lengths our customer support team will go to ensure we have ecstatic (not just “satisfied”) customers – customers drive our day to day actions in a very real way.

Train Signal Instructors are incredibly talented

Having spent the better part of the last ten years in the training industry, I have seen Instructors at both ends of the spectrum. I’m happy to report that our Instructors are incredibly talented and amazing at what they do.

As I type this, each and every Train Signal Instructor is hard at work on a new product. The range of technologies covered and the diligence which is on display in each of our products is simply amazing. I’ve spent time in classrooms, read tons of certification and training books and seen nearly every type of training available.

I now realize why we say that Train Signal products are “The Best Computer Training on the Planet!” It’s true.


The future is bright

In my role at Train Signal, I have an opportunity to work with our Instructors and product team on future releases. Reviewing some of the products we’ve got lined up for not so distant future makes me even more excited to be a part of the team.

A perfect example is Coach Culbertson’s What’s New in Windows Server 2008 R2 Training that we will be releasing soon. This course is fantastic and I’m sure that in a matter of weeks our customers will agree.

I am looking at all of the product release schedules for the technologies our instructors specialize in and starting to realize that there are big things ahead for Train Signal.


We have fun

In the past week …

I have met three dogs (two of which liked me). I have helped unload a van overflowing with snacks, drinks and other assorted good stuff. I have argued the merits of Chevy Chase films and preached the brilliance of Spies Like Us. I have eaten four Italian beefs from Johnnie’s. I have been a participant in foot race while holding 40 lbs of recycling.

I’m probably missing something here, but you get the idea. Aside from the fun stuff, the Train Signal office is a place which encourages quality work and the open exchange of ideas – all of which provide our customers with an experience unmatched elsewhere.

Thanks for taking the time to read this! I look forward to sharing more updates and release information as we get closer to launch dates!

Feel free to ask questions in the comments or join me on Twitter @matt_elias.


About the Author

(MCSA, MCTS – MOSS 2007 and Dynamics CRM, A+) has a wide range of experience in the training industry. He has worked in support, operations, project management and business development roles, most recently for a Chicago-based CPLS in addition to a small software company he founded. When not in the office, you can probably find him on a golf course working towards his goal of making the Champions Tour in 2028. Matt joined the Train Signal team in September 2009 as our Product Team Manager.